No, nobody's hurt. It's just a mess.
Okay. Can you find the valve on the cold pipe going into the heater and turn it clockwise until it stops?
Done. It's slowing down. What's this going to cost me?
The technician confirms the price on site, before any work starts. I can book tonight between 7 and 9 PM, or tomorrow at 8 AM. Which works?
Tonight, please. It's Priya, and this number's fine for texts.
Thanks, Priya. So that's a leaking water heater, water shut off, a technician tonight between 7 and 9 PM, and your confirmation by text to this number. Is that right?
That's right.
You're booked. Your confirmation is on its way by text, and the on-call technician has your details.
Booked: tonight 7–9 PM. Confirmation texted to Priya. Summary texted and emailed to Nate.